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COVD-19 Update

Dear patients,

Starting June 8, 2020, Prime Endodontics will be open for elective and non-emergency treatments. We will be able to bring back the patients who had their treatment started prior to the COVID-19 pandemic. We will first schedule patients with time sensitive treatment. We will allow more time for appointments to ensure adherence to social distancing and cleaning of rooms and surfaces after each patient.

Our staff has been trained on new ADA and CDC protocols and guidelines to ensure the safety of both patients and staff. The following precautions will be implemented:

·         Telephone pre-screening regarding COVID-19 symptoms;

·         Temperature screening and signing of COVID-19 consent form on arrival;

o   If your temperature is >100 F we will reschedule your appointment and ask you to see your PCP;

·         Daily temperature and symptom check for employees;

·         Personal Protective Equipment – masks, gowns, gloves, eye protection etc.;

·         Social distancing of patients in the waiting room and check-out areas (in the rare case you see another patient in the practice);

·         Encourage the use of hand sanitizer;

·         Installation of new air filtration units that use medical grade H13 true HAPPA filters in each operatory;

·         Aerosol minimization using a high-speed suction system;

·         Using rubber (dental) dam for all procedures;

·         Rinse with hydrogen peroxide for 1 minute prior to dental procedure;

·         Frequent and thorough disinfection of all surfaces and high touch areas;

·         Strict adherence to our infection control policies regarding cleaning of operatories after every patient;

·         Removal of all items that could be touched by multiple people in the waiting area;

·         All registration paperwork must be filled out on-line prior to your appointment;

·         Please arrive in our office alone. Ask your loved ones to wait for you outside. Exceptions for minors and patients needing assistance (one person to accompany);

·         We will not be able to accommodate walk-ins and will ask that you call us first.

When you arrive for your appointment, if your appointment is scheduled for 9 am you can walk in. If your appointment is scheduled after 9 am, we will ask you to wait in your car for us to call you and let you know it is safe to come in. Please wear a mask or other type of face covering upon entering the office. If you don’t have a mask we will provide one to you on arrival.

Thank you for your understanding while we navigate through these difficult times.

 

The Prime Endodontics team

 

COVID-19 UPDATE (5/3/2020)

Dear patients:

Your safety and well-being are of the utmost importance to us at Prime Endodontics. We continue to follow the state’s Department of Health (DOH) and ADA’s newest recommendations related to the spread and effects of COVID-19. Our practice will remain closed for non-urgent procedures. All scheduled non-urgent appointments in our office will be cancelled and rescheduled once we can safely treat patients again.

We are equipped to treat patient on emergency bases. If you need to be seen as an emergency patient, please call 267-626-2581 and leave a detailed message. You will receive a call back within 24 hours.

Please stay safe and take steps to exercise extreme caution.

Sincerely,

Dr. Stoyanova

 

COVID-19 Announcement (3/14/2020)

Dear patients and community members,

The health and safety of our patients and our staff is our highest priority. We are carefully monitoring the recent developments with the spread of Coronavirus (SARS CoV-2) and the health implications of COVID-19 on our community. By now we have all been affected by school closures, altered work schedules, cancelled trips or vacations, shortage of supplies at the stores, cancellation of all major sports and entertainment events, and last but not least mandatory or self imposed quarantine.

In healthcare, we have been following infection control guidelines for decades to eliminate the spread of microorganisms from one person to another. Since we have learned more about the virus and its mechanism of spread, we have implemented additional measures to ensure that our staff and patients remain safe at this time.

We would like to reassure our patients and share what we are doing at our practice for everyone’s safety:

  • We disinfect and sterilize surfaces and equipment after every patient following our infection control guidelines.
  • We are removing all shared items from our waiting area to minimize contact of items that cannot be disinfected.
  • We ask patients to re-schedule their appointments if they have flu-like symptoms (fever, cough, sore throat, muscle ache, runny nose), if they have been outside the country in the last 14 days or have been in contact with a confirmed case of COVID-19.
  • Only staff that is asymptomatic and have not been in contact with a confirmed COVID-19 case is allowed to report to work.
  • We will still greet you friendly without hand shakes.
  • We encourage everyone to practice frequent hand hygiene.
  • We will not hesitate to re-schedule our clinic if we are unable to provide the safest care to our patients.

Please, feel free to contact us if you have any questions or concerns regarding scheduling an appointment or coming to our office.